Improve your conversations and learn to deal with difficult conversations
Learn how to effectively use the four-step conversational method of TALK
Topics
Asking
Levity
Kindness
Learn how to make use of a simple 4-step framework for difficult conversations
We will learn and practice the 4-step framework for having a difficult conversation as discussed in the book Nonviolent Conversations by Marshall Rosenberg. You will learn how to make use of the four steps of:
When you …
I feel …
Because …
Would you …
Refunds are available up to a week prior to the event.
Framework for Difficult Conversations
Having Difficult Conversations helps you understand and effectively use a simple four step process for difficult situations. This video outlines the key framework that is uppacked in this course.
🗣️ Four Steps of the Conversation
- Observation – Describe exactly what you saw (avoid generalizations).
- Feeling – Share how it made you feel.
- Interpretation – Guess what the underlying issue might be.
- Request – Make a specific ask for future action.